Common Questions and Answers
For the best results, please send us Adobe Illustrator files that are vector-based in a PDF, EPS or AI format with all fonts converted to outlines. If you must send us a rasterized (pixel-based) image such as a JPEG, BMP, or TIF, please make sure the file is at least 300dpi at the size the art is to be produced.
Unfortunately, a photo pasted into an AI file does not make it a vector file and can still lose quality when scaled up or down. If you have additional questions please connect with our experts in our graphics department.
Raster files such as JPEG, BMP, or TIF files work fine for embroidery. However, in order for the digitizer to produce the fine details of your design, please ensure the resolution of your file at actual production size is 144dpi or greater.
Please email your art files to firstname.lastname@example.org. If your art file is over 5MB, please save it to a box.com account and email your CSR a link to retrieve it.
Our minimum order for either screen printing or embroidery is 24 pieces.
Our art department requires 48-hours. Once you approve your artwork, please allow 3-production days (excluding weekends) for orders of 1,000 pieces or less. If your order is larger than 1,000 pieces we will quote a production time for you.
A Base is a layer of white ink that is used as a foundation for printing on dark garments. Typically, polyester garments require two bases. Prior to the white base, a Migration Blocker is laid down to prevent the garments heated dye gasses from discoloring the top colors, especially white ink on jewel toned garments.
Flashing gels a base or other ink color with heat. This locks the base so it can act as a color hold out layer. It also prevents a color from being picked up and diminished by subsequent screens in the printing process.
NOTE: Laser Apparel never charges for bases or flashes.
Have More Questions?
The Laser Apparel Customer Service team is always available to answer any questions you may have about our screen printing and embroidery services!
Our design team experts can also answer any other specific inquiries you may have about our embellishment processes. Reach out to us via phone or email any time, we look forward to speaking with you!